Streamhoster - Terms of Service
PLEASE READ THIS AGREEMENT CAREFULLY. BY COMPLETING THE ORDER FORM OR USING A STREAMHOSTER SERVICE, YOU ARE AGREEING
TO BE BOUND BY THE TERMS OF THIS AGREEMENT AND THE POLICIES.
1. Definitions
“Agreement” means the contract formed between You and Us when You use a Service or place an Plan, the terms
and conditions of which are comprised of (in Plan of precedence): the Streamhoster Terms of Services (“TOS”)
and terms of any Plan.
“Content” means data and information made available, displayed or transmitted in connection with Your use of
the Service.
“Aggregated Data” means data and information including but not limited to, network traffic, server log
files, or other attributes which have been calculated or derived from the use of Our Service.
“Plan” means the agreement indicating the purchase of a Service.
“Policies” means collectively the current versions on the Site of the: Acceptable Use Policy (“AUP”),
Privacy Statement and Infringement Policy.
“Service(s)” means features, functionality and other services offered by Streamhoster as part of its product
offering.
“Site” means streamhoster.com, its subsidiaries websites and all others affiliated with or linked to
(regardless of URL other identifiers) any of them.
“Streamhoster Control Panel” means the location on the Site where You may access and manage your Plans and
account information.
"We," "Us" or "Our" means DPTEK, INC dba Streamhoster, a California corporation or its subsidiaries with
whom You are contracting.
"You" or "Your" means the company or other legal entity for which you are accepting this Agreement, and
Affiliates of that company or entity named in the Plan.
2. Governing Documents and Obligations
2.1 Governing Documents.
Use of a Service indicates You agree to abide by the Policies.
2.2 Account Security.
You are solely responsible for adequate security, protection and backup of Your Content and technology. We
disclaim all responsibility or liability for any claims or losses related to Your Content or technology caused
directly or indirectly by You or others. You are responsible for all Content posted and activity that occurs
under Your account whether by authorized or unauthorized users.
2.3 Support and Availability.
We will provide support for the Service, including providing bug fixes and updates, at Our discretion.
3. Term, Charges, Refunds and Taxes
3.1 Term.
The duration of a Service (the “Term”) shall be indicated in the Plan. The Term
shall automatically renew for successive
Terms until the Plan is terminated according to Section 4 herein.
3.2 Charges.
The Services are billed in advance on a monthly or annual basis, depending upon
which payment plan is chosen by
Customer. Streamhoster will not provide refunds or credits in the case of cancellations, downgrades, or when
there are
unused portions of the Services on an open account. For any Services upgrade, the additional fee for the
Services
upgrade for the remainder of the current term (i.e. either month or year) will automatically be charged to the
Customer’s credit card at the time of the upgrade. All future recurring charges for the Services will follow the
monthly
or annual billing cycle (as chosen by the Customer).
3.5 Suspension.
Invoices remaining unpaid more than 15 days past the due date will be subject to
suspension of the Service. As a
courtesy to avoid unnecessary Service interruption, We may notify You prior to Service suspension for
non-payment.
Services will be reinstated within two (2) business days after the overdue payment is received. You will
continue to be
charged during the suspension period until the Plan is terminated.
3.6 Taxes.
Charges do not include any taxes, levies, duties or similar governmental assessments of any nature, including,
for
example, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively,
“Taxes”). You are responsible for paying all Taxes associated with the purchases hereunder.
4. Termination
4.1 Termination for Convenience.
No refunds or credits for partial Terms or unused bandwidth or Services will be
provided. You may terminate an Plan at
any time for convenience via the Streamhoster Control Panel, and Services will continue through the end of the
fully
paid Term. You must terminate at least 48 hours prior to end of Term to prevent automatic renewal of Plan.
Streamhoster
may terminate this Agreement or an Plan at any time for convenience in which case Services will remain available
through
the end of the Term of the terminated Plan for which We have received full payment.
4.2 Termination for Cause.
We may terminate in whole or in part the Agreement and/or an Plan immediately for:
(i) providing inaccurate or
incomplete information; (ii) failure to have an acceptable method of payment on file; (iii) failure to pay
overdue
amounts within 20 days of the due date; (iv) use of the Services in violation of the Agreement or Policies; (v)
suspension of an Plan for 5 days or more; or (vi) any breach of the Agreement or any portion thereof. We will
provide
written notice of termination unless in Our sole discretion shorter notice is necessary due to potential
operational,
legal or security risks. Termination for cause may result in deletion of Your account and data associated
therewith. We
do not provide refunds or credits for partial Terms or unused bandwidth or Services. Any amounts paid for
Service which
will not be used due to a termination for cause are explicitly agreed to be liquidated damages to assist Us in
recovering costs related to the termination.
5. Proprietary Rights
5.1 Your Proprietary Rights and License.
Your existing intellectual property shall remain Yours. You have sole responsibility for the accuracy, quality,
integrity, legality, reliability, appropriateness, and intellectual property ownership or right to the use of
Content.
You grant to Us a worldwide, nonexclusive, irrevocable, perpetual, fully paid up license to access, store, copy,
transmit and use the Content in relation to the Services and to improve the Service we provide to You and
improve or
enable related Services or to benefit You and our community of users by, for example, using logs or other data
to detect
future attacks faster and more precisely.
5.2 Our Proprietary Rights.
All data, source code or information developed, derived or provided by Us or Our suppliers by providing Services
under
this Agreement or on the Site, and any know-how, methodologies, or processes used by Us to provide the Services,
including, without limitation, copyrights, trademarks, patents, trade secrets, and any other proprietary rights
inherent
therein and appurtenant thereto (collectively "Our Materials") but excepting any open source software, shall be
the sole
and exclusive property of Us or Our suppliers. Aggregated Data is Our sole and exclusive property. The look and
feel of
the Services and the Site is Our proprietary intellectual property. All rights reserved.
5.3 Restrictions.
You shall not use or allow others to use a Service or any portion thereof in any manner for which is not
intended,
including modifying or altering the service in any manner. You shall not, directly or indirectly, reverse
engineer,
decompile, disassemble, branch or otherwise attempt to derive source code or other trade secrets from the
Services or
the Site.
6. Confidentiality
6.1 Definition of Confidential Information.
“Confidential Information” means all information disclosed by a party to the other party, whether orally or in
writing,
that is designated as confidential or that reasonably should be understood to be confidential given the nature
of the
information and the circumstances of disclosure. Your Confidential Information includes Your Content; Our
Confidential
Information includes the Services and Our Materials; and Confidential Information of each party includes the
terms and
conditions of this Agreement and all Plan Forms (including pricing), as well as business and marketing plans,
technology
and technical information, product plans and designs, and business processes. Confidential Information does not
include
any information that (i) is independently developed by the Receiving party; or (ii) is lawfully received by the
receiving party free of any obligation to keep it confidential; or (iii) becomes generally available to the
public other
than by breach of this Agreement.
6.2. Protection of Confidential Information.
Each party will use the same degree of care that it uses to protect the confidentiality of its own confidential
information of like kind (but not less than reasonable care). Confidential Information shall: (i) be held in
confidence;
(ii) be used only for purposes of the Agreement (including in the case of Streamhoster, the ability to monitor
and
record transmissions in Plan to detect improper activity and to operate, maintain and improve the Services) and
using
the Services; and (iii) not be disclosed except to the receiving party’s employees, agents and contractors
having a
need-to-know (provided that such agents and contractors are not direct competitors of either party and agree in
writing
to use and disclosure restrictions as restrictive as this Article), or to the extent required by law (provided
that
prompt advance notice is provided to the disclosing party to the extent practicable.
7. Disclaimer of Warranties.
We make no representations or warranties of any kind whether express, implied,
statutory or otherwise, as to the
services or their operation or to the content, services or products on the site and Streamhoster specifically
disclaims
all implied warranties, including any implied warranty of merchantability, fitness for a particular purpose or
non-infringement to all of these, to the maximum extent permitted by applicable law. Our Services are provided
“as is,”
and are exclusive of any warranty whatsoever. We do not warrant the Service or that the site will be free from
defects
and we will not be liable for any damages of any kind arising from the use of the Site or the Service. Each
party
disclaims all liability and indemnification obligations for any harm or damages caused by any third-party
service
providers.
8. Limitation of Liability
8.1 Monetary Damages.
Our liability for all claims related to the Agreement or any Services will not exceed the amount of any actual
direct
damages You incurred up to the amounts paid to us in the 12 months preceding the incident for the Plan under
which the
claim arose. The above limitations will apply whether an action is in contract or tort and regardless of the
theory of
liability.
8.2. Exclusion of Consequential and Related Damages.
In no event will either party have any liability to the other party for any lost
profits, revenues or indirect, special,
incidental, consequential, cover or punitive damages, whether an action is in contract or tort and regardless of
the
theory of liability, even if a party has been advised of the possibility of such damages. The foregoing
disclaimer will
not apply to the extent prohibited by law. This 8.2 will not apply with respect to breach of a party’s
confidentiality
obligations hereunder or with respect to damages for which a party has an obligation to indemnify the other
party
hereunder.
9. Indemnity
You agree to indemnify and hold Us and our officers, directors, subsidiaries,
affiliates, employees, agents and
contractors harmless from any claim or demand including reasonable attorney’s fees, arising out of Your: use of
or
connection to the Service; violation of the Agreement or rights of another; or Your Content.
10. Compliance with Laws
Each party is responsible for complying with: (i) laws and regulations applicable
to its business and content; and (ii)
import, export and economic sanction laws and regulations, including those of the United States that prohibit or
restrict the export, reexport, or transfer of products, technology, services or data, directly or indirectly, to
or for
certain countries, end uses or end users. You are responsible for Your use of the Services and third party
products and
services. As a condition of using a Service, You warrant that You will not use the Service for any purpose that
is
unlawful or prohibited by this Agreement or the Policies.
11. Additional Terms and Conditions
11.1 Updates.
We may update and modify the Agreement, and/or Policies from time to time. Updates are binding as of the
effective date.
Continued use of the Service for more than thirty days after any such changes shall constitute consent to the
changes.
Should You not agree with a change to this Agreement, You may cancel an Plan without penalty in accordance with
Section
4.1.
11.2 Governing Law, Jurisdiction, and Dispute Resolution.
All matters relating to Your access to, or use of the Services shall be governed by
the laws of the State of California,
USA and that You consent to mandatory arbitration in the jurisdiction and venue of Los Angeles, California USA.
The
party substantially prevailing at any subsequent proceeding will be entitled to recover all related costs and
expenses,
including reasonable attorney’s fees.
11.3 Relationship of the Parties.
Both Parties agree that no joint venture, partnership, employment, or agency
relationship exists between You and Us as a
result of this Agreement or use of the Services. You agree We may publicly refer to You as a customer to the
Services in
a publicity or marketing communication.
11.4 Personal Data and Third-Party Vendors.
If You, your clients or end users disclose any personal data to Us, You (i) agree
that We, our suppliers and affiliates
may store, process and use such personal data consistent with applicable laws and regulations for the purpose of
providing the Services or for purposes connected with the subject matter of the relationship between the
parties; (ii)
acknowledge that such use and processing may include the transfer of such personal data to Our suppliers and
affiliates
worldwide and /or storage in a local or foreign database; (iii) agree that You will obtain all required consents
to such
processing from the data subjects; and (iv) agree that We, our suppliers and affiliates will not be liable for
any
damages caused by our processing, transfer or storage of any personal data.
You agree that We may use third party vendors and hosting partners to provide the necessary hardware, software,
networking, storage, and related technology required to run the Service and agree We will not be liable for any
damage
caused thereby.
11.5 No Waiver of Rights.
The failure of either party to exercise or enforce any right or provision of the Agreement shall not constitute
a waiver
of such right or provision. The Agreement constitutes the entire agreement between You and Us and governs Your
use of
the Service, superseding any prior agreements between You and Us.
11.6 Entire Agreement, Severability.
The terms of this Agreement it governs constitute the entire agreement with respect
to Your access to and use of the
Services and related Site. If any provision of this Agreement is unlawful, void, or unenforceable, then that
provision
shall be deemed severable from the remaining provisions and shall not affect their validity and enforceability.
Failure
by a Party to insist on enforcement of any provision of the Agreement will not affect the validity or
enforceability, or
be a waiver of future enforcement, of any provision of the Agreement.
11.7 Survival.
The provisions of Sections 3.6, 5, 6, 7, 8, 9 and 11.2 and any other provisions contained herein which by their
nature
or effect are required or intended to be observed after termination of this Agreement will survive termination
and
remain binding.